Frequently asked questions
Find answers about buying, using and planning your ticket package.
Compare day-based and attraction-based products against your trip length and preferred attractions.
Check your selected ticket package and attraction details to see whether transport is included.
Check traveller information requirements and whether someone else may use the ticket package before buying.
Review the destination’s child age range and each attraction’s admission rules.
Some attractions require reservations. Check the attraction requirements before visiting.
Read your product instructions for the deadline to start using it and its validity after activation.
Check the ticket package and attraction rules for admission limits.
Read the policy applicable to your order, then apply through the official channel.
Check for charges and an existing order, then contact support before paying again.
Contact official support and have your order number ready.